Terms and Conditions

Welcome to Chill Out Travels & Tours!

These terms and conditions outline the rules and regulations for the use of Chill Out Travels and Tours's Website, located at https://chillouttravelsdr.com/terms-and-conditions.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Chill Out Travels & Tours if you do not agree to take all of the terms and conditions stated on this page.

Last Updated: March 2026

These Terms and Conditions apply to all bookings made with Chill Out Travel & Tours, SRL (“the Company,” “we,” “our,” or “us”). By booking any tour, package, transfer, excursion, or travel service with us, you (“the Client,” “Traveler,” or “Guest”) agree to the following terms.

1. Booking and Payment Terms

1.1 Deposit

A deposit is required to confirm any reservation.

Standard bookings require a deposit of 50% of the total trip cost, unless otherwise specified.

Some hotels, excursions, or special events may require a higher deposit or full payment at the time of booking.

Bookings are not confirmed until the deposit has been received and written confirmation has been issued by the Company.

1.2 Final Payment

The remaining balance must be paid no later than:

• Vacation packages: 30 days before arrival
  
  

• Group trips: 45 days before arrival
  
  

• Excursions and transfers: 7–14 days before service
  
  

• Last-minute bookings: Full payment required
  
  

Immediate full payment may be required for bookings made within the final payment window.

Failure to complete payment by the due date may result in cancellation of the booking and loss of deposit.

1.3 Late Bookings

Bookings made:

• Within 14 days of travel may require full payment at the time of booking.
  
  

• May be subject to availability limitations and price adjustments.
  
  

1.4 Payment Methods

We accept the following payment methods:

• Credit or debit cards
  
  

• Bank transfers
  
  

• Online payment links
  
  

• Approved online payment platforms
  
  

• Other payment options specified by the Company
  
  

All transaction fees, bank charges, or currency conversion fees are the responsibility of the client unless otherwise stated.

1.5 Pricing and Surcharges

Prices may change due to factors beyond our control, including:

• Fuel costs
  
  

• Taxes or government fees
  
  

• Exchange rate fluctuations
  
  

• Supplier price changes
  
  

• Seasonal demand or event-based pricing
  
  

2. Refunds and Penalties

2.1 Cancellation by Client

Cancellation requests must be submitted in writing via email or official communication channels.

Vacation Packages / Group Trips

• More than 30 days before travel: Deposit may be partially refundable depending on suppliers.
  
  

• 15–30 days before travel: Up to 50% of total booking cost may be charged.
  
  

• 7–14 days before travel: Up to 75% of total booking cost may be charged.
  
  

• Less than 7 days before travel or no-show: No refund.
  
  

Tours, Excursions, and Transfers

• 48+ hours before service: Full or partial refund depending on supplier policy.
  
  

• Less than 48 hours: Non-refundable.
  
  

Some services such as special events, peak-season reservations, or private group arrangements may be non-refundable.

2.2 Refund Processing

Approved refunds will be processed within 7–30 business days depending on payment providers and suppliers.

We reserve the right to issue refunds at our discretion in extraordinary circumstances.

If a client is unable to participate in a trip, tour, or excursion due to illness or injury, a valid medical certificate must be provided to be eligible for a full refund.

All approved refunds will be processed via PayPal.

Taxes are non-refundable, and the client is responsible for any applicable platform fees, transaction costs, exchange rate fees, or commissions associated with the refund process.

3. Changes to Bookings

3.1 Changes Requested by Client

Requests to modify bookings may include:

• Travel dates
  
  

• Hotel changes
  
  

• Tour or excursion changes
  
  

• Airport transfers
  
  

• Passenger information
  
  

• Number of travelers
  
  

Changes are subject to:

• Availability
  
  

• Supplier policies
  
  

• Administrative fees
  
  

• Price differences
  
  

The Company may charge a service modification fee.

3.2 Changes by the Company

The Company reserves the right to modify:

• Hotels or resorts
  
  

• Tour schedules
  
  

• Transportation providers
  
  

• Activities due to operational or safety reasons
  
  

If significant changes occur, we will offer one of the following:

• A comparable alternative
  
  

• Credit toward another service
  
  

• Refund where applicable
  
  

4. Cancellation by the Company

The Company reserves the right to cancel a booking due to:

• Force majeure (weather events, natural disasters, pandemics, government restrictions)
  
  

• Safety concerns
  
  

• Insufficient participants for group tours
  
  

• Supplier cancellations
  
  

• Circumstances beyond our control
  
  

In such cases, we may offer:

• Alternative services
  
  

• Travel credit
  
  

• Partial or full refund depending on supplier policies
  
  

The Company is not responsible for additional costs incurred such as flights, visas, insurance, or personal expenses.

5. Payment Protection

To protect both the client and the Company:

• Payments may be processed through secure payment gateways.
  
  

• Funds may be partially allocated to third-party suppliers such as hotels, transportation companies, and tour operators.
  
  

• Travel insurance is strongly recommended to protect against unexpected cancellations, illness, or disruptions.
  
  

The Company is not a financial institution and does not guarantee refunds outside supplier policies.

6. Travel Information and Client Responsibilities

Clients are responsible for:

• Ensuring passports and travel documents are valid
  
  

• Obtaining visas if required
  
  

• Following destination entry requirements
  
  

• Complying with health and vaccination requirements
  
  

• Arriving on time for tours, transfers, and activities
  
  

• Providing accurate travel information
  
  

The Company is not responsible for denied boarding, immigration issues, or missed services due to client delays or missing documentation.

7. Tour and Holiday Information

We strive to ensure that all descriptions, itineraries, and promotional materials are accurate.

However:

• Hotels may change amenities or policies
  
  

• Tour itineraries may vary due to weather, operational changes, or safety conditions
  
  

• Images are for illustration purposes only
  
  

Exact details will be confirmed prior to travel whenever possible.

8. Airport Transfers

8.1 Arrival Transfers

Clients must provide accurate flight details including:

• Airline
  
  

• Flight number
  
  

• Arrival time
  
  

• Terminal
  
  

Our team monitors flight arrivals; however:

• Delays should be communicated whenever possible.
  
  

• If flight information is incorrect or missing, the Company is not responsible for missed transfers.
  
  

The Company is not responsible for missed transfers or tours due to late arrival or personal delays.

8.2 Waiting Time Policy

Private transfers include a waiting period after flight arrival.

Excessive delays or failure to appear may result in a no-show fee.

8.3 No-Show Policy

If the traveler does not appear at the designated meeting point within the allowed waiting time and no communication is received, the service may be marked as no-show and non-refundable.

9. Excursions and Activities

Participation in excursions is voluntary and may involve physical activity and certain risks.

Clients must:

• Follow safety instructions
  
  

• Respect local laws and regulations
  
  

• Inform us of medical conditions that may affect participation
  
  

Some excursions may have:

• Age restrictions
  
  

• Pregnancy restrictions
  
  

• Health requirements
  
  

• Weight or safety limitations
  
  

The Company reserves the right to deny participation if safety guidelines are not met.

By joining any excursion, tour, or activity, the client acknowledges and accepts the inherent risks associated with these experiences.

The Company shall not be held liable for injuries, accidents, losses, or damages that may occur during participation.

10. Weather Policy

Weather conditions in tropical destinations such as Punta Cana may change rapidly.

Excursions may be:

• Delayed
  
  

• Rescheduled
  
  

• Modified
  
  

• Cancelled for safety reasons
  
  

If a tour is cancelled due to weather:

• Clients may reschedule, or
  
  

• Receive credit or refund depending on supplier policy.
  
  

Light rain typically does not result in cancellations.

11. Hurricane Policy

The Caribbean hurricane season typically runs from June through November.

In the event of:

• Hurricane warnings
  
  

• Airport closures
  
  

• Government safety orders
  
  

• Resort evacuations
  
  

The Company will work with clients and suppliers to:

• Reschedule services
  
  

• Provide travel credit
  
  

• Adjust itineraries where possible
  
  

Refunds depend on:

• Supplier policies
  
  

• Hotel rules
  
  

• Force majeure conditions
  
  

We strongly recommend purchasing travel insurance covering weather disruptions.

12. Resort and Hotel Coordination

The Company may assist with:

• Itinerary organization
  
  

• Resort reservations
  
  

• Guest services coordination
  
  

• Excursion scheduling
  
  

• Transportation arrangements
  
  

However:

• Hotels and resorts operate independently.
  
  

• The Company is not responsible for hotel service quality, room conditions, or resort policies.
  
  

• Any complaints related to hotel services must be addressed directly with the resort during the stay.
  
  

13. What Is Not Included

Unless explicitly stated in writing, the following are not included in travel packages:

• International flights
  
  

• Travel insurance
  
  

• Personal expenses
  
  

• Tips or gratuities
  
  

• Optional tours or upgrades
  
  

• Spa services
  
  

• Room service
  
  

• Additional hotel charges
  
  

• Visa fees
  
  

• Meals not specified in the itinerary
  
  

• Early check-in or late check-out fees
  
  

• Baggage fees
  
  

• Medical expenses
  
  

• Activities not listed in the package
  
  

14. Liability Disclaimer

The Company acts as an intermediary between clients and third-party service providers such as hotels, transportation companies, and excursion operators.

We are not liable for:

• Personal injury
  
  

• Property loss
  
  

• Delays or cancellations by suppliers
  
  

• Weather-related disruptions
  
  

• Acts of government authorities
  
  

• Events outside our control
  
  

Participation in tours and activities is at the traveler’s own risk.

15. Force Majeure

The Company shall not be held responsible for failure to perform obligations due to events beyond reasonable control, including but not limited to:

• Natural disasters
  
  

• Hurricanes
  
  

• Pandemics
  
  

• Government restrictions
  
  

• Airport closures
  
  

• Civil unrest
  
  

• Transportation disruptions
  
  

16. Privacy and Data Protection

Client information will be used solely for booking, travel coordination, internal database management, and communication purposes.

Personal data will not be sold or shared, except with suppliers necessary to complete travel arrangements.

17. Acceptance of Terms

By confirming a booking with Chill Out Travel & Tours, SRL, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Chill Out Travels & Tours, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Chill Out Travels and Tours and/or its licensors own the intellectual property rights for all material on Chill Out Travels & Tours. All intellectual property rights are reserved. You may access this from Chill Out Travels & Tours for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Copy or republish material from Chill Out Travels & Tours

• Sell, rent, or sub-license material from Chill Out Travels & Tours

• Reproduce, duplicate or copy material from Chill Out Travels & Tours

• Redistribute content from Chill Out Travels & Tours

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Chill Out Travels and Tours does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Chill Out Travels and Tours, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Chill Out Travels and Tours shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Chill Out Travels and Tours reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Chill Out Travels and Tours a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

• Government agencies;

• Search engines;

• News organizations;

• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

• System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;

• Dot.com community sites;

• Associations or other groups representing charities;

• Online directory distributors;

• Internet portals;

• Accounting, law, and consulting firms; and

• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Chill Out Travels and Tours; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Chill Out Travels and Tours. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or

• By use of the uniform resource locator being linked to; or

• Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Chill Out Travels and Tours's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.